This Privacy Policy explains how Strati Global Ltd collects, uses and protects your personal data when you use our website or place an order, in line with UK GDPR and the Data Protection Act 2018.
1. Who we are
Strati Global Ltd is the “data controller” of your personal information. Contact: team@stratiglobal.com
2. What data we collect
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Contact details: name, email, delivery/billing address, phone number
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Order details: items purchased, order value, size/colour selections
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Payment information: processed securely by our payment providers (Shopify Payments, PayPal, Klarna) — we do not store full card numbers
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Account information: login details, order history, saved addresses
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Marketing preferences: whether you've opted in to email/SMS marketing
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Technical data: IP address, browser type, device information, cookies (see our Cookie Policy)
3. How we use your data and our lawful basis
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We use your data to… |
Lawful basis |
|---|---|
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Process and deliver your order, handle returns and customer service |
Performance of a contract |
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Send order confirmations, shipping updates and account communications |
Performance of a contract |
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Send marketing emails/SMS about new products or offers |
Consent (you can withdraw anytime) |
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Detect and prevent fraud |
Legitimate interest |
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Improve our website and understand how it's used |
Legitimate interest / consent for non-essential cookies |
|
Comply with tax, accounting and legal obligations |
Legal obligation |
4. Who we share your data with
We share data with trusted third parties who help us run the business, including:
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Shopify (our ecommerce platform and payment processing)
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Payment and BNPL providers (PayPal, Klarna)
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Our delivery/courier partner(s)
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Our email/CRM marketing platform
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Our reviews platform
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We never sell your personal data to third parties.
5. International transfers
Some of the providers above may process data outside the UK/EEA (for example, in the United States). Where this happens, we rely on approved safeguards such as Standard Contractual Clauses to ensure your data is protected to UK standards.
6. How long we keep your data
Order/account data retained for the lifetime of your account plus 6 years for tax purposes; marketing data retained until you unsubscribe or after a period of inactivity.
7. Your rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Ask us to correct inaccurate data
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Ask us to delete your data (“right to be forgotten”)
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Restrict or object to how we use your data
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Request your data in a portable format
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Withdraw consent for marketing at any time
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Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your data
8. Cookies
Our website uses cookies to make it work properly and to understand how it's used — see our separate Cookie Policy for full detail.
9. Keeping your data secure
We use industry-standard security measures, including encrypted checkout via Shopify, to protect your personal data.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
11. Contact us
You can contact us by emailing clientservices@stratiglobal.com, or by phoning +44(0) 3301 649 418
We will respond to any emails within 24 hours.
